Refund policy

Returns Policy

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

 

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then

You will nonetheless be entitled to return a product to us where :

(a) We receive the returned product within 30 days following the date of purchase of the product;

(b) The returned product is unused, in it’s original (unopened) packaging, and otherwise in a condition enabling us to sell the product as new;

 

Returns Procedure

In order to take advantage of your rights under this returns policy, you must contact London Emblem Ltd on 07769727140 (office hours only) prior to the return of the items. Returned products must be received by LE in good condition and all component parts, including any

Promotional products that may have been included in your purchase before refunds can be given. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. This is also know as a re-stocking fee, this fee can vary depending upon the size and weight of the item. LE can arrange for collection of the item.

 

Refunds

We will give you a refund for full price of any product properly returned by you in accordance with terms of this returns policy excluding the original delivery charges and including the costs of returning the product to us.

 

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product) :

(a) We will not refund or exchange the product;

(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

 

If you have any queries regarding the Returns policy, please contact us: sales@londonemblem.com