We understand that from time to time you may wish to return a product to us.
We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then
You will nonetheless be entitled to return a product to us where:
(a) We receive the returned product within 30 days following the date of purchase of the product;
(b) The returned product is unused, in its original (unopened) packaging, and otherwise in a condition enabling us to sell the product as new.
(c) We will not refund delivery costs if the goods were ordered in error.
(d) There will be an admin charge of £5 for all returns ordered incorrectly.
In order to take advantage of your rights under this returns policy, you must contact London Emblem Ltd on 01329 822900 (office hours only) prior to the return of the items. Returned products must be received by London Emblem within the 30 days and in good condition containing all component parts, including any promotional products that may have been included in your purchase before refunds can be given. A note explaining the reason for return along with your details should also be enclosed, in order for us to accept and allocate your refund. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. This is also known as a re-stocking fee, this fee can vary depending upon the size and weight of the item. London Emblem can arrange for collection of any items, with these charges being deducted from your refund unless otherwise agreed with us.
We will give you a refund for full price of any product properly returned by you in accordance with terms of this returns policy, excluding the original delivery charges.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product;
(b) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.
If you have any queries regarding the Returns policy, please contact us: firstname.lastname@example.org